Tell us what went wrong
We want customers to have a clear route to resolution. Send your order number, contact details, a concise description of the problem and any useful photographs or documents. We will acknowledge and investigate the complaint within a reasonable period based on its complexity.
Questions or formal notices may be sent to admin@klaasicprints.co.za. Company registration: 2020 / 680387 / 07.
Online-only service: Klaasic Prints primarily trades online and does not operate a customer walk-in retail store. Our business/service address should be published in the website Business Details once configured. Please contact us before sending any return.
Escalation
If the first response does not resolve the matter, ask for the complaint to be escalated for review. We will keep reasonable records of the issue and proposed resolution.
External remedies
Nothing in this process prevents a consumer from using an applicable ombud, regulator, consumer commission, court or other dispute-resolution route available under South African law. We encourage customers to first give us a fair opportunity to resolve the issue directly where practical.
Your statutory rights remain protected. Nothing in this policy is intended to exclude or limit a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (CPA), Electronic Communications and Transactions Act 25 of 2002 (ECTA), Protection of Personal Information Act 4 of 2013 (POPIA), or other applicable South African law.