Before production or dispatch
Contact us immediately if you need to cancel. For ordinary stock goods, cancellation may be possible before dispatch, subject to applicable law and any costs already lawfully incurred.
Custom and personalised orders
Once approved custom production, printing, embroidery, engraving or other work made to your specification has started, cancellation for change of mind may not be available where the law permits. Before production starts, we will explain any reasonable non-recoverable work or costs that affect a requested cancellation.
After dispatch
If an order has already been dispatched, the applicable Returns & Refunds Policy and statutory rights will apply. Do not refuse or redirect a parcel without contacting us, as unnecessary courier charges may arise.
Cancellation by Klaasic Prints
We may cancel an order where stock is unavailable, payment fails, fraud is reasonably suspected, the requested content or transaction is unlawful, or fulfilment becomes impossible. Where we cancel after receiving payment and no lawful deduction applies, the affected amount will be refunded.
Questions or formal notices may be sent to admin@klaasicprints.co.za. Company registration: 2020 / 680387 / 07.
Online-only service: Klaasic Prints primarily trades online and does not operate a customer walk-in retail store. Our business/service address should be published in the website Business Details once configured. Please contact us before sending any return.
Your statutory rights remain protected. Nothing in this policy is intended to exclude or limit a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (CPA), Electronic Communications and Transactions Act 25 of 2002 (ECTA), Protection of Personal Information Act 4 of 2013 (POPIA), or other applicable South African law.